Last updated: October 1, 2026
We want you to feel good about choosing Nour. If there is an issue with your order, please contact us through our Contact page and include your order number, email address used at checkout, and a description of the issue.
Eligibility and product safety
Because Nour products are ingestible, product-return eligibility is reviewed carefully to protect customer safety and product integrity. We may request photos, order details, and additional information to evaluate a request. This policy does not limit rights that cannot be waived under applicable law.
Damaged, incorrect, or incomplete orders
If your order arrives damaged, incorrect, or incomplete, contact us promptly with photos of the product, packaging, and shipping label where applicable. We will review the issue and, when appropriate, offer a replacement, store credit, refund, or another resolution consistent with applicable law.
Refund timing
Once a refund is approved, it is issued to the original payment method whenever possible. Your financial institution may require additional time to post the credit to your account.
Chargebacks and order concerns
Please contact Nour before opening a payment dispute so we have the opportunity to review and resolve your concern. Nothing in this policy limits your rights under applicable law.