Last updated: October 1, 2026
Nour is committed to getting your ritual to you with care. Available shipping methods, charges, and estimated delivery dates are displayed at checkout before you complete your purchase.
Order processing
Orders are processed after they are submitted and payment is authorized. Processing and transit timing may vary during holidays, product launches, high-volume periods, or circumstances outside our control.
Shipping destinations
Shipping availability is displayed at checkout. If your address is not eligible for delivery, the checkout experience will let you know before an order is completed.
Order tracking
When tracking is available for your shipment, it will be sent to the email address provided at checkout. Please allow the carrier time to update tracking after your order is fulfilled.
Address accuracy
Please review your shipping address carefully before placing an order. Nour is not responsible for delays or delivery issues caused by an incorrect or incomplete address provided at checkout.
Delivery issues
If an order arrives damaged, incomplete, or does not arrive as expected, contact us promptly through our Contact page with your order number and photos if applicable. We will review the situation and work toward an appropriate resolution.